What Do Clients Think?

Qualitative researchers have captured the client experience of PM...both positive and negative. 

We have summarized the major themes below.

 
 
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"pM gives me more voice in my own treatment"

Clients have discussed how PM has helped them to...

  • Be more engaged in treatment (e.g., setting goals, evaluating needs, etc.)

  • Express themselves in ways other than speaking

  • Assert themselves

 

Solstad et al., 2017, 2019; Steinfeld et al., 2015


"I have concerns about pm"

Clients have discussed concerns about...

  • Clinicians' motives for using PM (e.g., to obtain funding?)

  • Confidentiality

  • How the data will be used (e.g., to limit or deny access to services?)

 

 

Solstad et al., 2017, 2019; Steinfeld et al., 2015

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"PM ADDS STRUCTURE AND FOCUS TO MY TREATMENT"

Clients have discussed how PM can...

  • Add structure and focus to therapy

  • Stimulate conversations, allowing for the exploration of issues that have not yet been discussed

  • Make abstract issues more concrete

 

 

Solstad et al., 2017; Steinfeld et al., 2015


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"CAN PM REALLY DO WHAT IT CLAIMS TO DO?"

Clients have discussed concerns about...

  • Questionnaires' ability to capture the complexity of mental health

  • The measures' focus on symptoms vs. personal goals and values

  • The questions being difficult to answer

  • Clinicians not reviewing the results

 

Solstad et al., 2017, 2019; Steinfeld et al., 2015


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"PM GIVES ME PERSPECTIVE"

Clients have discussed how PM...

  • Allowed them to see their mental health conditions as a medical condition and not a character flaw

  • Enabled them to see their progress

 

 

Steinfeld et al., 2017; Kilbride et al., 2013


 

"PM ENHANCES MY SELF AWARENESS"

Clients have discussed how PM...

  • Stimulates reflection and increases self awareness

  • Helps start treatment before the session begins

 

 

Solstad et al., 2017; Steinfeld et al., 2015

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"PM MEASURES ARE EASY TO UNDERSTAND"

 

Clients have discussed having minimal difficulty understanding the measures

 

 

Stedman et al., 2000


Interested in reading more?

CHECK OUT...

Kilbride, M., Byrne, R., & Price, J. (2013). Exploring service users' perceptions of cognitive behavioural therapy for psychosis: A user led study. Behavioural and Cognitive Psychotherapy, 41, 89-102. 10.1017/S1352465812000495 

Solstad, S. M., Castonguay, L. G., & Moltu, C. (2017). Patients' experiences with routine outcome monitoring and clinical feedback systems: A systematic review and synthesis of qualitative empirical literature. Psychotherapy Research. 10.1080/10503307.2017.1326645 

Stedman, T., Yellowlees, P., Drake, S., Chant, D., Clarke, R., & Chapple, B. (2000). The perceived utility of six selected measures of consumer outcomes proposed for routine use in Australian mental health services. Australian and New Zealand Journal of Psychiatry, 34, 842-849.

Steinfeld, B., Franklin, A., Mercer, B., Fraynt, R., & Simon, G. (2016). Progress Monitoring in an integrated health care system: Tracking behavioural health vital signs. Adm Policy Ment Health, 43, 369-378. 10.1007/s10488-015-0648-7 

Last updated: 23/05/2018